KUFIYA
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🔄 Returns & Exchanges

We want you to love your purchase. If something isn't right, we're here to help.

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Easy Returns

30 Days

Return any unworn item within 30 days of delivery for a full refund or exchange.

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Free Exchanges

15 Days

Need a different size or color? Free exchanges within 15 days.

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Custom Designs

7 Days

Customized items can be returned within 7 days if there's a quality issue.

📋 How to Return or Exchange
1

Start Your Return

Fill out the form below or contact our support team. Have your order number ready.

2

Pack Your Items

Pack items securely in original packaging. Include all tags and accessories.

3

Print Return Label

Print the prepaid return label we email you. Free for exchanges!

4

Drop Off Package

Drop off at any shipping location. We'll notify you when we receive it.

Processing Time: Returns are processed within 3-5 business days after we receive your package. Refunds are issued to your original payment method.

📌 Return Conditions
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Unworn with tags Items must be in original condition with all tags attached
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30-day return window From date of delivery
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Custom designs final sale Unless defective or quality issue
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Free exchanges Within 15 days for size/color changes
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Washed items not returnable Items must be unused and unwashed
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Original packaging Helps protect items during return shipping
❓ Frequently Asked Questions
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How long do refunds take? Refunds are processed within 3-5 business days after we receive your return. Your bank may take 2-5 additional days.
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Can I exchange for a different item? Yes! Free exchanges within 15 days. Contact our support team to process your exchange.
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Who pays for return shipping? For exchanges, we provide a free shipping label. For returns, a small fee may be deducted unless due to our error.
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What about custom designs? Customized items are final sale but can be returned within 7 days if there's a quality issue.
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My item arrived damaged Contact us within 48 hours with photos of the damage for an immediate replacement or refund.
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Do I need the original packaging? It's helpful but not required. Just make sure items are securely packed to prevent damage.